A customer-centric solution to enhance the passenger travel experience

How do we bring order and momentum to an ongoing project with multiple moving parts, ambitious goals, and endless possibilities?

A website redesign to merge two lines of business and scores of interested parties

How do we manage a website project that involves dozens of people, hundreds of WebEx meetings, thousands of pages, millions of unique monthly visitors, and one bowling party?

A holistic direction for the world's leading online family history resource

How do we give new life to existing features and help develop new products while driving toward a cohesive, holistic design?

A visual communication system for a complex new video chat application

How do we communicate a complex new product in a simple, visual way?

The next generation of world-leading litigation support software

How do we create next-generation enterprise software that supports multiple user groups through complicated workflows?

The first free, cross-platform mobile analytics service

How do we design a rich technical portal for developers and marketers that is easy to use, powerful, and scalable for future improvements?

Next-era enterprise software for a leading content management provider

How do we transition a product and a company culture from engineering-focused to customer-focused?